Benro / Induro Customer service

Ken Waller kwaller at
Tue Nov 12 00:24:37 EST 2019

I'm most likely the exception but I take extreme care of my equipment. I've 
have very,very few issues with any of my camera equipment. The only time my 
equipment spends time in the trunk of my vehicles is the travel to and from 
my shooting location.
I have some equipment bought with the express purpose of spur of the moment 
photography but even that I wouldn't leave to roll around in the trunk of my 

Kenneth Waller

----- Original Message ----- 
From: "Larry Colen" <lrc at>
To: "Pentax-Discuss Mail List" <pdml at>
Sent: Monday, November 11, 2019 7:30 PM
Subject: Re: Benro / Induro Customer service

>> On Nov 11, 2019, at 4:13 PM, Ken Waller <kwaller at> wrote:
>> Good to hear about your positive experience with them, but perhaps if you 
>> had bought a higher end head you wouldn't have had this event. If that 
>> had happened to me in the field I'd be pissed.
>> You generally get what you pay for.
> Welcome to the Sam Vimes  boots theory.
> Sam Vimes is also renowned for his "Boots Theory of socio-economic 
> unfairness", as posited in Men at Arms:
> The reason that the rich were so rich, Vimes reasoned, was because they 
> managed to spend less money.
> Take boots, for example. He earned thirty-eight dollars a month plus 
> allowances. A really good pair of leather boots cost fifty dollars. But an 
> affordable pair of boots, which were sort of OK for a season or two and 
> then leaked like hell when the cardboard gave out, cost about ten dollars. 
> Those were the kind of boots Vimes always bought, and wore until the soles 
> were so thin that he could tell where he was in Ankh-Morpork on a foggy 
> night by the feel of the cobbles.
> But the thing was that good boots lasted for years and years. A man who 
> could afford fifty dollars had a pair of boots that'd still be keeping his 
> feet dry in ten years' time, while the poor man who could only afford 
> cheap boots would have spent a hundred dollars on boots in the same time 
> and would still have wet feet.
> This was the Captain Samuel Vimes 'Boots' theory of socioeconomic 
> unfairness.
> Terry Pratchett, Men at Arms
>> I have had high end heads and tripods over the last 25 years and none of 
>> them have ever let me down or required repair and they have been used 
>> extensively all over North America.
> That’s possible.  On the other hand the Induro goes for $230, the BH55 
> sells for $490, so for the cost of the RRS, I could have a BHD3 on my 
> tripod and a brand new spare in my car.  Note that the problem wasn’t with 
> the mechanism, it was with the knobs that stick out, and when it happened 
> I was carrying the tripod in my van, next to various tools for work.
> I’m curious, what percentage of the time do they spend in the trunk of 
> your car, ready to be used, and what percentage of the time are they 
> sitting someplace safe at home where they aren’t at risk of being banged 
> against stuff.  As they say, it’s not the years, it’s the mileage.
> So it wasn’t so much a case of my tripod being used for ten years, it is 
> more a case of it having been abused for ten years.
> I’ll also note that I did not claim that the Induro was *better* or even 
> *as good* as the RRS, I said that it is an exceptional value.  When I 
> bought mine, I didn’t have $500 lying around. Frankly, I didn’t have $200 
> either, but it was possible to pretend that I had $200 with the plan of it 
> lasting me a few years until I did have $500.
>> Kenneth Waller
>> ----- Original Message ----- From: "Larry Colen" <lrc at>
>> Subject: Benro / Induro Customer service
>>> I’ve always been impressed by the value of Benro and Induro gear.  About 
>>> ten years ago I bought an Induro BHD3 ball head. My theory was that the 
>>> 2” RRS ballhead might be sturdier than the 2” Induro,  but for that 
>>> money I could get the 3” Induro which for the price would be sturdier. 
>>> It has spent most of the past ten years in the trunk of my car.  I’ve 
>>> gotten most of my best photos because I had my camera gear with me when 
>>> the opportunity presented itself and a tripod that I left at home doesn’t 
>>> do me any good at all.
>>> Ten years of abuse took their toll and the pan adjustment knob on the 
>>> ball head broke off a couple of days ago.  I tried to find replacement 
>>> parts on the Induro website and they just had a for leaving a message. 
>>> Long story short, I ended up talking to Chris (in White Plains) on the 
>>> phone, he is sending me  replacements for all three knobs (listed on the 
>>> invoice as $35) for FREE.  My plate clamp has taken some abuse over the 
>>> years and I did buy a new one (upgrading to the benro equivalent with a 
>>> bubble level).
>>> Chris also took time to talk with me, answer technical questions (about 
>>> this and other Benro/Induro gear) and was very pleasant the whole time.
>>> For those with unlimited budgets, other brands might make better gear at 
>>> the top end, but I’d like to share how impressed I am with Benro/Induros 
>>> value, and customer service (at least here in the US).
>>> I did ask him about upgrading ball heads and his comment was that the 
>>> BHD3 is a tank, it doesn’t have any gimmicks, it’s just solid and few 
>>> others would probably have survived so many years of abuse.
>>> --
>>> Larry Colen
>>> lrc at
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> --
> Larry Colen
> lrc at
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