OT - Blurb publishing - PDML Photo Annual

frank theriault knarftheriault at gmail.com
Sat Oct 17 00:10:50 EDT 2009

On Fri, Oct 16, 2009 at 12:01 PM, Ken Waller <kwaller at peoplepc.com> wrote:
> Thought I'd pass on an incident that recently occurred with a PDML annual,
> that I recently ordered.
> In mid September, I ordered another PDML annual from Blurb and had it sent
> to a friend in another state. Needless to say she enjoyed it a lot.
> The other day I got an email from Blurb advising me that -
> "Between August 24 and September 15, one of our print partners experienced a
> production issue that gave images in some books a washed-out look. While
> most books had no discernible defects, we discovered that some books simply
> did not meet our quality standards. We take pride in the books that we
> produce and take quality issues like this very seriously, and that is why we
> wanted you to know what happened.
> So, here's the deal. We really don't know who received a bad book, so we'd
> like to give you a coupon to completely replace your book (or another for
> the same amount) - on us - shipping and all, whether or not you were
> satisfied with your book"
> Pretty good customer relations IMO.

Most impressive.


"Sharpness is a bourgeois concept."  -Henri Cartier-Bresson

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