OT - Blurb publishing - PDML Photo Annual

Stan Halpin stan at stans-photography.info
Fri Oct 16 22:46:40 EDT 2009


Class act.

stan

On Oct 16, 2009, at 11:01 AM, Ken Waller wrote:

> Thought I'd pass on an incident that recently occurred with a PDML  
> annual, that I recently ordered.
>
> In mid September, I ordered another PDML annual from Blurb and had  
> it sent to a friend in another state. Needless to say she enjoyed it  
> a lot.
>
> The other day I got an email from Blurb advising me that -
>
> "Between August 24 and September 15, one of our print partners  
> experienced a production issue that gave images in some books a  
> washed-out look. While most books had no discernible defects, we  
> discovered that some books simply did not meet our quality  
> standards. We take pride in the books that we produce and take  
> quality issues like this very seriously, and that is why we wanted  
> you to know what happened.
> So, here's the deal. We really don't know who received a bad book,  
> so we'd like to give you a coupon to completely replace your book  
> (or another for the same amount) - on us - shipping and all, whether  
> or not you were satisfied with your book"
>
>
>
> Pretty good customer relations IMO.
>
>
> Kenneth Waller
> http://www.tinyurl.com/272u2f
>
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