OT - Blurb publishing - PDML Photo Annual
stan at stans-photography.info
Fri Oct 16 22:46:40 EDT 2009
On Oct 16, 2009, at 11:01 AM, Ken Waller wrote:
> Thought I'd pass on an incident that recently occurred with a PDML
> annual, that I recently ordered.
> In mid September, I ordered another PDML annual from Blurb and had
> it sent to a friend in another state. Needless to say she enjoyed it
> a lot.
> The other day I got an email from Blurb advising me that -
> "Between August 24 and September 15, one of our print partners
> experienced a production issue that gave images in some books a
> washed-out look. While most books had no discernible defects, we
> discovered that some books simply did not meet our quality
> standards. We take pride in the books that we produce and take
> quality issues like this very seriously, and that is why we wanted
> you to know what happened.
> So, here's the deal. We really don't know who received a bad book,
> so we'd like to give you a coupon to completely replace your book
> (or another for the same amount) - on us - shipping and all, whether
> or not you were satisfied with your book"
> Pretty good customer relations IMO.
> Kenneth Waller
> PDML Pentax-Discuss Mail List
> PDML at pdml.net
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