OT - Blurb publishing - PDML Photo Annual

Cotty cottycam at mac.com
Fri Oct 16 12:19:14 EDT 2009


On 16/10/09, Ken Waller, discombobulated, unleashed:

>Thought I'd pass on an incident that recently occurred with a PDML annual,
>that I recently ordered.
>
>In mid September, I ordered another PDML annual from Blurb and had it sent
>to a friend in another state. Needless to say she enjoyed it a lot.
>
>The other day I got an email from Blurb advising me that -
>
>"Between August 24 and September 15, one of our print partners experienced a
>production issue that gave images in some books a washed-out look. While
>most books had no discernible defects, we discovered that some books simply
>did not meet our quality standards. We take pride in the books that we
>produce and take quality issues like this very seriously, and that is why we
>wanted you to know what happened.
>So, here's the deal. We really don't know who received a bad book, so we'd
>like to give you a coupon to completely replace your book (or another for
>the same amount) - on us - shipping and all, whether or not you were
>satisfied with your book"
>
>
>
>Pretty good customer relations IMO.

Top job! That's so great to see.

--


Cheers,
  Cotty


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