OT - Blurb publishing - PDML Photo Annual

Miserere miserere at gmail.com
Fri Oct 16 12:13:53 EDT 2009

That's the kind of stuff that makes me want to deal with a company,
and keep dealing with them. I had a similar experience with
WinkFlash.com and was amazed at how they handled my problem.



2009/10/16 Ken Waller <kwaller at peoplepc.com>:
> Thought I'd pass on an incident that recently occurred with a PDML annual,
> that I recently ordered.
> In mid September, I ordered another PDML annual from Blurb and had it sent
> to a friend in another state. Needless to say she enjoyed it a lot.
> The other day I got an email from Blurb advising me that -
> "Between August 24 and September 15, one of our print partners experienced a
> production issue that gave images in some books a washed-out look. While
> most books had no discernible defects, we discovered that some books simply
> did not meet our quality standards. We take pride in the books that we
> produce and take quality issues like this very seriously, and that is why we
> wanted you to know what happened.
> So, here's the deal. We really don't know who received a bad book, so we'd
> like to give you a coupon to completely replace your book (or another for
> the same amount) - on us - shipping and all, whether or not you were
> satisfied with your book"
> Pretty good customer relations IMO.
> Kenneth Waller
> http://www.tinyurl.com/272u2f

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