OT: Need help from a PC guru

Ken Waller kwaller at peoplepc.com
Thu Oct 8 13:49:17 EDT 2009


> Good luck with the Best Buy guys.  Like any tech shop, there will be 
> smart folks and not-so-smart folks in the lab.  It's kind of a  crapshoot 
> which one will sit down at this machine to work on it,  though.

I've had a very good experience with the locl 'Geek Squad' from the local 
Best Buy in the suburbs of Detroit.
Fixed my issues and then some, also sold me the hardware at employee pricing 
!

Kenneth Waller
http://www.tinyurl.com/272u2f

----- Original Message ----- 
From: "Charles Robinson" <charlesr at visi.com>
Subject: Re: OT: Need help from a PC guru


> On Oct 7, 2009, at 12:47, paul stenquist wrote:
>
>> My daughter has a custom built PC. It's about four years old, and  I'm 
>> not sure what processor is in it. It runs Windows XP and was  fine until 
>> recently. Now she can't seem to get it to boot, and she  can't afford to 
>> get help. I'm useless when it comes to PCs. Here's  her description of 
>> the problem. Can anyone give us a clue?
>>
>>
>> On startup I get this error message: "Windows XP could not start  because 
>> the following file is missing or corrupt: \WINDOWS 
>> \SYSTEM32\CONFIG\SYSTEM"
>>
>
> That's one of the three "registry hives".  There are a few  possibilities:
>
> 1. A disk error is preventing that file from loading/reading  properly. 
> If that were the case, a simple tool like  "spinrite" (approx $80 and 
> lovely tool to have in your bag of tricks)  could likely fix the problem 
> and you're on your way.
>
> 2. The file itself is corrupted even though the disk is good.  If this  is 
> the case, it's restore from backup or reinstall.  But you've said  that 
> the reinstall is not working either (which is weird), so
>
> 3. Could be a RAM problem, or motherboard problem - just hangs up  while 
> reading the file even though that file might be fine.  Hard to  fix.  But 
> if you download Memtest-86 (freeware!) and burn it to a CD,  you can run 
> this software on that machine and see if there is a memory  issue. 
> http://www.memtest86.com/  -- free download, just pull down  the ISO image 
> and burn it yourself.
>
> Last possiblity:
>
> 4. Some sort of virus is on the PC.   You'd need to boot from some  other 
> disc and scan the drive to remove whatever it is.  This can be a 
> challenge.
>
> Good luck with the Best Buy guys.  Like any tech shop, there will be 
> smart folks and not-so-smart folks in the lab.  It's kind of a  crapshoot 
> which one will sit down at this machine to work on it,  though.  Too bad 
> you aren't closer to Minnesota - I'd take a look at  it for you for 
> nuttin'!
>
>  -Charles





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